Refund policy

Vantrex™ 30-Day Refund Policy

At Vantrex™, we are committed to providing high-quality products and ensuring our customers have a positive experience. If you are not completely satisfied with your purchase, we offer eligible refunds within 30 days of the delivery date, subject to the terms outlined below.

30-Day Refund Eligibility

Customers may request a refund within 30 calendar days from the date their order is marked as delivered.

To qualify for a refund, your request must meet the following conditions:

  • The refund request is submitted within 30 days of delivery.

  • The product was purchased directly from Vantrex™.

  • You provide your order number and a description of the issue.

  • If requested, you provide photos or other information that helps us evaluate your claim.

Refund requests submitted after the 30-day period are not eligible.

No Returns Accepted

Vantrex™ does not accept product returns.

We do not require customers to ship products back to us. Instead, all requests are reviewed based on the information you provide. If your refund request is approved, we will issue a refund without requiring the item to be returned.

Please do not send products back to us, as returned packages will not be processed.

Non-Eligible Refund Requests

Refunds may not be approved for situations including, but not limited to:

  • Requests made more than 30 days after delivery.

  • Damage caused by misuse, improper handling, or modifications.

  • Normal wear and tear.

  • Incorrect shipping information provided by the customer.

  • Orders that have already been refunded or replaced.

  • Purchases made through third-party retailers (please contact the original seller).

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Include:

  • Your order number

  • A description of the issue

  • Clear photos of the product and packaging (if applicable)

Our team will review your claim and determine whether your purchase qualifies for a refund.

Refund Process

To request a refund, email us at vantrex.info.official@gmail.com with the following information:

  • Full name

  • Order number

  • Description of the issue

  • Photos (if applicable)

Our support team will review your request and respond as quickly as possible.

If your refund is approved, it will be issued to your original payment method.

Refund Timing

Once approved, refunds are typically processed within 5–10 business days, depending on your payment provider or financial institution. Processing times may vary.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it cannot be canceled and will instead be subject to this Refund Policy.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with your order, please contact us:

Email: vantrex.info.official@gmail.com

We appreciate your business and are committed to providing fair, transparent, and efficient customer support.